Privacy Policy

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Last Updated: 12-02-2026

Welcome to Parkmate Valet Parking Services L.L.C  

We respect your privacy and are committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates (UAE).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Services”).

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1. Information We Collect

We may collect the following types of information:

a) Personal Information

Information you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Vehicle details

• Payment information

• Account login details

• Any other information submitted through forms or uploads

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b) Uploaded Content

When using our Services, you may upload:

• Photos

• Documents

• Vehicle images

• Incident/accident reports

• Other user-submitted materials

You retain ownership of uploaded content, but you grant us permission to use it for service-related purposes.

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c) Subscription & Account Data

If you subscribe to our paid services:

• Subscription status

• Billing records

• Service usage details

• Transaction history

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d) Automatically Collected Information

We may automatically collect:

• IP address

• Device type

• Browser type

• Operating system

• Usage data

• Cookies & tracking technologies

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2. How We Use Your Information

We use your data to:

• Provide and manage valet services

• Process payments

• Manage subscriptions

• Communicate with you

• Improve user experience

• Enhance security

• Handle disputes or accident-related claims

• Comply with legal obligations

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3. Sharing of Information

We may share your data with:

• Payment processors

• Service partners / drivers

• IT and hosting providers

• Legal authorities (when required by law)

We do not sell your personal data.

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4. Data Protection & Security

We implement reasonable security measures to protect your data from:

• Unauthorized access

• Loss

• Misuse

• Alteration

However, no system is completely secure, and we cannot guarantee absolute security.

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5. Data Retention

We retain your information:

• As long as your account is active

• As required for legal/compliance purposes

• For legitimate business needs

You may request deletion where legally permissible.

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6. Your Rights

Subject to UAE laws, you may have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Withdraw consent (where applicable)

Requests can be sent to:

📧 ismail@parmatevalet.com

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7. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze usage

• Enhance performance

You may disable cookies via browser settings.

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8. Third-Party Services

Our Services may contain links to third-party websites.

We are not responsible for their privacy practices.

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9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

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10. Legal Compliance

We process personal data in accordance with:

• Applicable UAE privacy/data protection laws

• Regulatory requirements

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11. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted with a revised “Last Updated” date.

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12. Contact Us

If you have questions about this Privacy Policy:

Please fill in the contact Form with your company details and Email address.