Privacy Policy

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PRIVACY POLICY

PARKMATE VALET PARKING SERVICES L.L.C.
Dubai, United Arab Emirates

Effective Date: ____________

1. Introduction and Identity

1.1 PARKMATE VALET PARKING SERVICES L.L.C., a limited liability company duly incorporated in the Emirate of Dubai, United Arab Emirates (the “Company”), operates the website located at www.parkmatevalet.com (the “Website”) and the mobile application branded as “SLOTMAN” (the “Application”).

1.2 In the course of operating the Website and Application and providing valet parking services, the Company collects and processes personal data. For the purposes of Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations (the “PDPL”), the Company acts as the data controller.

1.3 This Privacy Policy sets out the basis upon which personal data is handled.

2. Scope of Processing

2.1 This Policy applies to personal data collected directly from users when registering accounts, booking services, making enquiries, or otherwise interacting with the Company through the Website or Application.

2.2 It also applies to technical information collected automatically when users access the Website or use the Application.

3. Categories of Information Collected

3.1 Depending on the nature of the interaction, the Company may collect the user’s name, contact details, vehicle information (including registration number and model), booking history, transaction records and service-related correspondence.

3.2 In connection with the provision of valet services, photographic images of the exterior condition of vehicles are captured at the time of handover for evidentiary and dispute management purposes.

3.3 Where necessary to perform services, location data may be processed to facilitate vehicle collection and return.

3.4 When users access the Website, certain technical data may be recorded automatically, including IP address, browser type, device identifiers and usage patterns.

3.5 Payment transactions are processed through authorised third-party payment service providers. The Company does not retain full payment card details.

3.6 The Company does not intentionally collect sensitive personal data unless required by law or necessary for compliance purposes.

4. Purpose and Legal Basis

4.1 Personal data is processed strictly for legitimate operational purposes. These include account administration, booking confirmation, dispatch of authorised drivers, vehicle return coordination, documentation of vehicle condition, payment processing, handling of enquiries or complaints, and compliance with legal and regulatory obligations.

4.2 Processing is undertaken where necessary for the performance of a contract, to comply with legal obligations, or in pursuit of legitimate business interests, provided such interests do not override the rights of the data subject. Where consent is required under applicable law, processing shall be based on such consent.

4.3 Users are responsible for ensuring that the information provided is accurate. The Company shall not be responsible for consequences arising from inaccurate or misleading information supplied by a user.

5. Cookies and Technical Data

5.1 The Website may utilise cookies or similar technologies to support functionality, analyse usage and enhance user experience.

5.2 Technical information collected through such mechanisms may include IP address, browser information and device data.

5.3 Users may adjust browser settings to refuse cookies; however, certain Website features may not function properly as a result.

5.4 Further details regarding cookies are set out in the Company’s Cookie Policy.

6. Disclosure of Information

6.1 Personal data may be disclosed where necessary for service delivery or legal compliance. This may include disclosure to authorised drivers, payment processors, insurers, professional advisers and competent governmental authorities.

6.2 Where third parties process personal data on behalf of the Company, such processing is subject to contractual safeguards and confidentiality obligations consistent with applicable law.

6.3 The Company does not sell personal data or disclose it for unrelated commercial purposes.

7. Retention

7.1 Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or insurance requirements.

7.2 Photographic vehicle records are generally retained for approximately seven (7) days unless required in connection with a dispute or legal proceeding.

8. Cross-Border Transfers

8.1 Where personal data is transferred outside the United Arab Emirates, such transfer shall be undertaken in accordance with the PDPL and subject to appropriate safeguards recognised under applicable law.

9. Data Security

9.1 The Company implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration or disclosure.

9.2 Access to personal data is limited to personnel and service providers who require such access for legitimate operational purposes.

9.3 In the event of a personal data breach, the Company shall take appropriate remedial steps and notify the competent authority and affected individuals where required by applicable law.

10. Marketing Communications

10.1 The Company may issue operational communications necessary for service delivery.

10.2 Promotional communications, where issued, shall be provided in accordance with applicable UAE law and, where required, based on user consent. Users may opt out at any time.

11. Data Subject Rights

11.1 Subject to the conditions prescribed under applicable UAE law, users may request access to personal data, correction of inaccuracies, deletion where legally permissible, objection to certain processing activities, or withdrawal of consent where applicable.

11.2 The Company reserves the right to verify identity before responding to such requests.

11.3 Complaints regarding the processing of personal data may be addressed to the Company and, where appropriate, to the competent supervisory authority in the United Arab Emirates.

12. Automated Processing

12.1 The Application utilises automated systems to facilitate booking confirmation and driver allocation. Such processing is limited to operational functionality and does not involve automated decision-making producing independent legal effects without human involvement.

13. Contact and Amendments

13.1 Enquiries relating to this Privacy Policy may be directed to:

PARKMATE VALET PARKING SERVICES L.L.C.
Email: ismail@parkmatevalet.com
Dubai, United Arab Emirates

13.2 The Company reserves the right to amend this Privacy Policy from time to time. Updated versions shall be published on the Website or Application and shall take effect upon publication.