TERMS AND CONDITIONS

---

Mobile Application – “SLOTMAN”
Operated by PARKMATE VALET PARKING SERVICES L.L.C.
Dubai, United Arab Emirates

Effective Date: ____________

1.  Introduction and Legal Effect

These Terms and Conditions (“Terms”) govern the access to and use of the mobile application branded as “SLOTMAN” (the “Application”) operated by PARKMATE VALET PARKING SERVICES L.L.C., a limited liability company duly incorporated and licensed in the Emirate of Dubai, United Arab Emirates (the “Company”).

These Terms constitute a legally binding agreement between the Company and any individual who registers with, accesses, or uses the Application (the “User”). By creating an account, confirming a booking, or otherwise utilising the Application, the User acknowledges and agrees to be bound by these Terms. Electronic acceptance through the Application shall constitute valid and enforceable consent in accordance with applicable laws of the United Arab Emirates.

1.1. Account Registration and Verification

 The User shall register using a valid mobile number and may be required to complete verification through one-time password (OTP) authentication or other electronic verification methods incorporated within the Application. The User shall be responsible for maintaining the confidentiality of login credentials and for all activities conducted through the User’s account. The Company shall not be liable for any loss arising from unauthorised use of the User’s account.

2.   Nature and Scope of Services

The Company operates a valet parking service within the Emirate of Dubai. Through the Application, Users may request vehicle collection, temporary parking, and return services at designated locations.

Upon confirmation of a booking, an authorised driver operating under the supervision of the Company shall attend the specified location, take temporary custody of the vehicle for parking purposes, and return the vehicle upon request initiated through the Application.

The services provided under these Terms are strictly limited to the Emirate of Dubai.

3.   Formation of Contract

A binding service contract is formed at the time the User confirms a booking through the Application and electronically accepts these Terms via the designated acceptance mechanism incorporated within the Application.

A booking submitted through the Application shall constitute a request for service only. A binding contract shall be formed only upon approval or confirmation of the booking by the Company through the Application or by other electronic notification. The Company reserves the right to accept, reject, or modify any booking request at its sole discretion based on availability, operational requirements, or safety considerations

The Company shall implement a mandatory acceptance mechanism prior to booking confirmation. Continued use of the Application following publication of these Terms shall constitute acceptance thereof.

4.  User Representations and Obligations

By requesting services through the Application, the User represents and warrants that the vehicle is legally registered, roadworthy, and covered by valid motor insurance in accordance with the laws of the United Arab Emirates.

The User further represents that he or she is legally authorised to hand over custody of the vehicle and that the vehicle does not contain any unlawful, hazardous, or prohibited materials.

The User shall remove all valuables, confidential documents, and personal belongings from the vehicle prior to handover. The Company does not accept custody of personal items remaining within the vehicle and shall not be liable for any loss of or damage to such items.

The User is responsible for disclosing any known mechanical defects, prior accident damage, or operational irregularities prior to the commencement of custody.

Acceptance of these Terms through an electronic checkbox, button, or similar mechanism within the Application shall constitute legally binding consent.

4.1. Accuracy of Booking Information

The User shall provide accurate vehicle details, location, time, duration, and service selections when submitting a booking request through the Application. The Company shall not be liable for delays, additional charges, or inability to perform the service arising from incorrect, incomplete, or misleading information provided by the User.

4.2. Vehicle Details and Stored Information

The User may store vehicle information within the Application including vehicle type, plate number, model, and related details. The User shall be responsible for ensuring that all stored information is accurate and up to date. The Company shall not be liable for any error, delay, or incorrect service resulting from inaccurate vehicle details provided by the User.

4.3 Optional Services and Special Instructions

The Application may allow the User to select optional services including but not limited to multi-story parking, private parking access, car wash, parking card usage, or other special instructions. The User shall be responsible for selecting the correct options at the time of booking. The Company shall not be liable for any loss, delay, or additional charge arising from incorrect or incomplete selections made by the User

5.  Commencement of Custody and Vehicle Inspection

Custody of the vehicle shall commence upon physical handover to the authorised driver.

Service charges shall be calculated based on duration, parking zone, peak or off-peak hours, selected services, and any additional charges displayed within the Application at the time of booking. Applicable rates may vary depending on location, demand, operational requirements, or third-party parking fees

At the time of parking, the driver shall conduct a visual inspection of the exterior condition of the vehicle and capture photographic records. Such photographic records shall be uploaded to the User’s profile within the Application and retained for approximately seven (7) days.

Additional charges may include, without limitation, zone-based parking fees, peak-hour surcharges, extended duration charges, car wash fees, multi-story parking charges, Salik, tolls, third-party parking operator fees, or other service charges as displayed within the Application.

The photographic record shall serve as evidence of the visible external condition of the vehicle at the commencement of custody. The Company shall not be responsible for alleged pre-existing damage or prior accident claims not evidenced during the initial inspection.

6.  Service Charges and Payment

Service charges are calculated on an hourly basis commencing from the time of vehicle handover.

For a duration of one (1) to two (2) hours, the applicable charge shall be AED 5 per hour. For a duration of three (3) hours and above, the applicable charge shall be AED 15 per hour.

Service charges may also vary depending on the parking zone, peak hours, off-peak hours, selected duration, location, optional services, or operational requirements as displayed within the Application at the time of booking. The rates shown within the Application shall prevail over any general rate stated in these Terms.

The Company reserves the right to amend its pricing structure by updating the rates within the Application.

Additional charges may apply for optional services selected by the User, including but not limited to multi-story parking, private parking access, car wash services, extended duration, waiting time, Salik, tolls, third-party parking operator fees, or any other charges displayed within the Application. Such charges shall be borne by the User

All payments shall be processed exclusively through online payment mechanisms integrated within the Application via Network International or other approved third-party payment service providers. Cash payments shall not be accepted.

The Company shall not be responsible for technical failures, processing delays, or service interruptions attributable to third-party payment providers.

Charges shall be calculated based on the actual time during which the vehicle remains in the custody of the Company, regardless of the originally selected duration, and peak or off-peak rates shall apply as determined by the system at the relevant time

6.1.  Time Selection and Duration

The User shall select the intended start time, end time, and duration of service through the Application. Charges shall be calculated based on the actual time during which the vehicle remains in the custody of the Company, regardless of the originally selected duration. Peak hour and off-peak hour rates shall apply as displayed within the Application.

7.  Refunds

Refunds shall be considered only where the assigned driver arrives more than fifteen (15) minutes later than the confirmed booking time.

Eligibility for refund shall be determined based on system-generated timestamps recorded within the Application. Except as expressly stated herein, all service charges are non-refundable.

The Company shall exercise reasonable care and skill in the performance of valet parking services. The Company shall only be liable for physical damage to a vehicle where such damage is directly caused by the proven negligence of the Company or its authorised driver during the period in which the vehicle is in the Company’s custody.

Under no circumstances shall the Company be liable for:

(a) pre-existing damage, historical accident damage, or undisclosed defects;
(b) mechanical, electrical, or internal component failures not directly attributable to negligent driving during custody;
(c) normal wear and tear;
(d) loss of use of the vehicle;
(e) diminution in market value;
(f) loss of profit, business interruption, loss of revenue, or any indirect or consequential loss;
(g) emotional distress or non-pecuniary claims;
(h) loss or damage to personal belongings left inside the vehicle.

In the event that liability is established under applicable law, the Company’s liability shall be strictly limited to the reasonable and verified cost of repair of the specific physical damage directly caused during the period of custody.

In any event, the total aggregate liability of the Company in respect of any single I ncident shall not exceed the lower of:

(i) the actual and verified repair cost of the proven damage; or
(ii) AED 20,000 (Twenty Thousand United Arab Emirates Dirhams).

Repair costs must be supported by an official quotation from a licensed repair facility within the United Arab Emirates. The Company shall not be bound by speculative estimates or unverified valuations.

Nothing in these Terms shall exclude liability where such exclusion is prohibited under mandatory provisions of the laws of the United Arab Emirates.

9.  Claims Procedure and Time Limitation

Any alleged damage must be reported immediately at the time the vehicle is returned to the User.

The User shall submit written notice of any claim within twenty-four (24) hours of vehicle return, accompanied by photographic evidence and supporting documentation.

Failure to notify the Company within the prescribed period shall constitute a waiver of the claim to the fullest extent permitted under applicable law.

No claim shall be accepted for alleged damage reported after the expiry of the twenty-four (24) hour notification period.

10. Custody and Limitation of Bailment

The Company provides temporary valet parking services strictly for the purpose of parking and returning the vehicle.

Custody is limited to the duration of the booked service period and does not constitute long-term storage, safekeeping, or continuous supervision beyond the operational scope of parking.

The Company shall not assume any enhanced duty of care beyond the exercise of reasonable care during the period of temporary custody.

11. Valuables and Contents Disclaimer

The Company does not accept custody of personal property, valuables, documents, electronic devices, or other contents left inside the vehicle.

The User expressly acknowledges that all such items remain at the User’s sole risk. The Company shall not be liable for any loss of or damage to items left within the vehicle during or after the service period.

12. User Cancellation, No-Show and Waiting Time

If a User cancels a booking after confirmation but before driver arrival, the Company reserves the right to impose a reasonable cancellation charge as displayed within the Application.

If the User fails to attend the designated location within a reasonable waiting period after driver arrival, the booking may be treated as a no-show and the applicable service fee may be charged.

Service charges shall continue to accrue where vehicle return is delayed due to User unavailability.

Service charges shall also continue to accrue where the actual duration of parking exceeds the booked duration until the vehicle is returned to the User.

13. Traffic Violations and Regulatory Fines

Any traffic violation, fine, Salik charge, towing fee, impoundment cost, or regulatory penalty arising from expired registration, invalid insurance, defective documentation, unpaid traffic fines, or other pre-existing non-compliance shall remain solely the responsibility of the User.

Where a traffic violation arises directly and exclusively from the negligent or unlawful conduct of an authorised driver during the period of custody, such matter shall be addressed by the Company in accordance with applicable laws and regulatory procedures.

Nothing herein shall impose liability upon the Company for violations attributable to the User’s prior non-compliance or failure to maintain the vehicle in lawful operating condition.

Where the User requests parking at a private location, building, or facility requiring access card, permit, or authorisation, the User shall ensure that valid access is provided. The Company shall not be responsible for denied access, penalties, or restrictions imposed by the property owner or management.

13.1 Third-Party Parking and Multi-Story Parking

Where the vehicle is parked in public parking, multi-story parking facilities, or locations operated by third parties, the Company shall act solely as a valet service provider. Any parking fee, Salik charge, toll, or third-party operator charge shall be borne by the User. The Company shall not be liable for acts, omissions, restrictions, or conditions imposed by third-party parking operators, building management, or public authorities.

14. Insurance

The User shall maintain valid and legally compliant motor insurance coverage in respect of the vehicle at all times.

The Company maintains insurance coverage consistent with industry standards for the provision of valet and vehicle handling services. The existence of such insurance shall not operate to extend or increase the Company’s liability beyond the limitations expressly set out in these Terms or as otherwise required under mandatory law.

15. Indemnity

The User shall indemnify and hold harmless the Company, its officers, employees, and authorised drivers from and against any and all claims, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal costs) arising directly or indirectly from:

(a) undisclosed mechanical defects or pre-existing damage;
(b) unlawful, hazardous, or prohibited contents within the vehicle;
(c) inaccurate or misleading information provided at booking;
(d) breach of these Terms;
(e) third-party claims arising from the User’s non-compliance with applicable laws.

This indemnity shall survive termination.

16.  Suspension and Operational Discretion

The Company reserves the right to refuse service, suspend access, cancel bookings, or terminate User accounts where:

(a) these Terms are breached;
(b) fraudulent or abusive conduct is suspected;
(c) operational, safety, or regulatory risks arise.

The Company may decline, cancel, or modify any booking request prior to commencement of service without liability.

The Company may refuse unsafe vehicles or unsafe locations and may relocate a vehicle where reasonably required for compliance or safety.

17. Force Majeure

The Company shall not be liable for delay or failure in performance resulting from events beyond its reasonable control, including governmental restrictions, road closures, adverse weather, civil disturbances, or technical system failures.

18. Electronic Communications, Assignment and General Provisions

All notices and communications may be delivered electronically through the Application or via registered email. Electronic notifications shall constitute valid notice.

The Company may assign or transfer its rights and obligations under these Terms without prior notice. The User may not assign rights without written consent.

If any provision is held invalid, the remainder shall remain enforceable.

These Terms constitute the entire agreement between the parties.

Any amendment published within the Application shall become binding upon continued use.

The User acknowledges that all bookings, confirmations, approvals, notifications, and service records may be generated and stored electronically within the Application and shall constitute valid records of the transaction.

The provisions relating to limitation of liability, indemnity, claims procedure, governing law, and any clauses intended by their nature to survive shall remain in force notwithstanding termination.